Privacy policy

The short version: we collect only what we need to process your order and support you · we never sell your personal information · payments are handled by PCI-compliant processors, we never see your full card number · you can ask us to see, correct or delete your data at any time.

This Privacy Policy describes how Value Crate ("we", "us"), 14 Woodward Street, Rochester, New York 14605, United States, collects, uses and shares your personal information when you visit or make a purchase from valuecrateaz.com (the "Site").

Information we collect

What	When	Why
Name, shipping and billing address, email	When you place an order or contact us	To fulfil and ship your order and reply to you
Payment details	At checkout	Processed by our payment provider; we only receive a confirmation and the last four digits
Device and usage data (IP address, browser, pages viewed)	When you browse the Site	To keep the Site secure, measure performance and improve it
Cookies and similar technologies	When you browse the Site	To keep your cart, remember preferences and measure advertising

How we use your information

To process payments, ship orders and send order confirmations and tracking updates.
To answer your questions and handle returns.
To screen orders for fraud and keep the Site secure.
To improve the Site and, where permitted, show you relevant advertising.

Sharing your information

We share personal information only with service providers who help us run the store: Shopify (our e-commerce platform), payment processors, shipping carriers, and analytics and advertising partners such as Google. Each of them may only use your information to provide their service to us. We may also disclose information to comply with applicable laws, respond to lawful requests, or protect our rights.

Cookies

Cookies are small files stored on your device. We use essential cookies (cart, checkout, security), performance cookies (site analytics) and advertising cookies (to measure our ads). You can control cookies through your browser settings; disabling essential cookies may prevent checkout from working.

Your rights

Depending on where you live, you may have the right to access, correct, delete or port the personal information we hold about you, and to opt out of targeted advertising. Residents of New York have rights under the New York SHIELD Act and applicable U.S. state privacy laws. To exercise any of these rights, email support@valuecrateaz.com; we reply within 45 days and will never discriminate against you for making a request.

Data retention

We keep order records for as long as needed to complete your order and meet our legal and tax obligations (typically 7 years), after which they are deleted or anonymised.

Security

The Site is served over HTTPS and payments are processed by PCI-DSS compliant providers. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.