Contact
A real person reads every email. Online orders 24/7 · Support Mon-Fri, 9 AM - 5 PM ET - we usually reply the same business day.
Contact Value Crate
| support@valuecrateaz.com - order questions, returns, product help | |
| Business address | 14 Woodward Street, Rochester, New York 14605, United States |
| Hours | Online orders 24/7 · Support Mon-Fri, 9 AM - 5 PM ET |
Before you write
- Include your order number (it's in your confirmation email) so we can find your order right away.
- For damaged or wrong items, attach a photo - it lets us send a replacement without waiting for a return.
- Tracking not moving? Allow 5 business days after the first scan before contacting us; we then chase the carrier for you.
Shipping questionsSee our Shipping Policy for rates, processing and delivery times.
ReturnsStart a return by email within 30 days of delivery. Details in the Refund Policy.
PrivacyHow we handle your data is in our Privacy Policy.